Refund Policy for Mithila Craft
At Mithila Craft, we strive to ensure your satisfaction with our products and services. Below are the terms of our refund policy, including provisions for instances where customers encounter difficulties with downloadable eBooks. Please note that our care products, craft items, and home decor are sold through affiliate links and are subject to the refund policies of the respective third-party sellers.
Eligibility for Refund:
- eBooks: Customers are eligible for a full refund if they have not successfully downloaded the purchased eBook(s) from our platform. Refunds will only be issued if the eBook(s) remain undownloaded by the customer.
- Affiliate Products: Refunds for care products, craft items, and home decor purchased through affiliate links are subject to the refund policies of the respective third-party sellers. Please refer to their individual policies for details.
Refund Process:
- eBooks: If you encounter any challenges downloading your eBook(s), please promptly contact our support team at support@mithilacraft.com.
- Upon receiving your notification, our technical support team will assist you remotely to facilitate the download process.
- If, despite our assistance, you are unable to download the eBook(s) within 24 hours, we will initiate a full refund.
Additional Download Attempts:
- Customers are entitled to two download attempts within a 24-hour timeframe for each eBook purchase.
- If technical issues prevent successful download(s) despite the allotted attempts, customers must contact us immediately to seek resolution.
Contact Us:
For any issues with downloading eBook(s) or inquiries about our refund policy, please reach out to our support team at support@mithilacraft.com. We are dedicated to addressing your concerns and ensuring a positive experience.
By making a purchase on Mithila Craft, you agree to comply with the terms outlined in this refund policy. We reserve the right to amend or update this policy as necessary, with any changes being effective immediately upon publication.
Affiliate Disclaimer:
Mithila Craft offers a variety of products, including eBooks, care products, craft items, and home decor. While we directly sell eBooks, care products, craft items, and home decor are available through affiliate links. This means that when you purchase these products via our affiliate links, we may earn a commission from the sale. The refund policies for affiliate products are determined by the respective third-party sellers. Please review their individual policies for details regarding returns and refunds.
Thank you for shopping with Mithila Craft. Your satisfaction is our priority!